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Return & Refund Policy

Last updated: August 1, 2026

We want you to be completely satisfied with your purchase from Gold Creek Artisan. If something isn’t right, we’re here to help. This policy explains how returns, exchanges, and refunds work for orders shipped within the United States.

Final Sale Items Items marked as final sale are not eligible for returns or refunds.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

  • The item must be unused

  • In original condition

  • In original packaging

  • Include any accessories or documentation that came with the product

If the item is not returned in its original condition, we may issue a partial refund.

How to Start a Return

To begin a return, email us at hello@goldcreekartisan.com with:

  • Your order number

  • The item you wish to return

  • The reason for the return

  • Photos of the item (if applicable)

We will reply with instructions on how to mail your item back to us.

Return Shipping Costs

Customers are responsible for all return shipping costs unless the item arrived damaged or incorrect.

We do not provide prepaid return labels.

Damaged or Incorrect Items

If your order arrives damaged or incorrect:

  • Contact us within 7 days of delivery

  • Include photos of the packaging and product

We will work with you to resolve the issue quickly.

Exchanges

We accept exchanges for defective or non-defective items within 30 days of delivery. To request an exchange, email hello@goldcreekartisan.com with your order number and the item you wish to exchange.

Refunds

Once your return is received and inspected, we will notify you of approval or rejection.

Approved refunds are issued to your original payment method. Refunds are typically processed within 7 business days, though processing times may vary depending on your bank or card provider.

Non‑Returnable Items

The following items cannot be returned:

  • Final sale items

  • Gift cards

  • Digital products

  • Items damaged due to misuse

  • Items returned without original packaging


    Late or Missing Refunds

    If you haven’t received a refund yet:

    1. Check your bank account

    2. Contact your card company

    3. Contact your bank

    If you still need help, email hello@goldcreekartisan.com.

    Contact Information

    For any questions about returns or refunds, contact us at: hello@goldcreekartisan.com